Cloudline Terminology

This short article will help you get started with Cloudline's terminology and what to expect after completing your onboarding.

Operators

An Operator refers to your user account you've created during this sign up process. As an Operator, you have access to manage your Site and it's Activities and settings.

Sites

A Site is the place where your business takes place, which has many activities. For example, a theme park would be a site with each of its rides and restaurants being Activities.

Activities

An Activity is something that your Guests partake in at your Site. One Site can have many Activities, and they currently fit into 4 different categories:

Restaurant activities provide a full F&B management system for restaurants, cafes and other food-based establishments. Guests will be able to order and pay for food and drinks from the Guest App.
Session activities provide a full session and booking management system for rides, attractions and paid events. Guests will be able to book and pay for sessions from the Guest App.
Event activities are for general events that happen at your Site which don't require a booking. Guests will be able to add the event to their in-app calendar.
Points of Interest are a simple way for Guests to learn more about your on-site experiences.

Organizations

An Organization is automatically created for you using the Company Name field when you signed up. An organization can hold multiple Sites over time, but it's fine if you just have one.

Notices

Notices are a great way to advertise new Site attractions and Activities to your Guests. They're displayed on the front page of the Guest App.

Guests

We use the term Guests to refer to customers or visitors that come to your Site.

App terminology

When using Cloudline, you'll have access to two web applications - the Corporate App (which you're currently on) and the Guest App. The Corporate App is for employees and workers who need to manage your Site(s) and Activities. The Guest App is for your customers and visitors who visit your Site, where they can access the Activities you've created. When creating a new site on the next page, a new subdomain will be automatically created for you.

Payments

Lastly, we use Stripe to securely process all of your payments. Stripe is a trusted and reliable payment processor that allows you to pay using a variety of payment methods, including credit/debit cards and mobile wallets. After onboarding, you can set up your account from the Site settings page and start accepting payments for your Activities.

Updated on: 15/06/2023